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Architectural Radiance FAQ

For Product Specific FAQ, Please See "MORE INFO & FAQ" tab on the Product Pages

GENERAL INFORMATION

Why choose Architectural Radiance Metal Infused items?

Architectural Radiance is the only company to unlock the secret of marrying the beauty of natural wood with a splash of moden decor colors and infusing them with the radiance of real aluminum, brass, copper or rusted iron.  We also produce a traditional natural finish product in many standard colors that is of the highest quality.

 

What does "Color Trend Palette" mean?

The current Color Trend Palette Collections are products that are made with specific coatings and measurement specifications. These products can be ordered today from our website. In addition to the Color Trend Collections, Architectural Radiance can provide bespoke, custom-designed items for the designer / architect for one-of-a-kind design elements. From fabric applications to corporate identity to eye-catching art, the custom possibilities for the metal-infused finishes are almost unlimited.

 

Contact us at 574-780-6285 or by message to request a custom consultation

 

What can I expect from Architectural Radiance products?
You can expect beautiful, high quality items made in the USA to exacting standards, delivered on time and in full. 

 

Is Architectural Radiance made in the USA?
Yes. Our wood is sourced locally and our complete manufacturing process is in Cassopolis, Michigan.

 

Do you use reclaimed wood?
Although "reclaimed" sounds good, there are concernes as some reclaimed wood has been contaminated with chemicals such as pesticides, creosote and coatings that contain lead and other heavy metals.  We prefer to provide our clients with clean, sustainable, locally grown wood of the highest quality that is free from concern.

 

ORDERING PRODUCTS

Do you sell directly to consumers?

Yes!  Our DIY home decorator items make it easy for any homeowner to get beautiful results using simple tools and our user-friendly application guide and videos.  Anyone can order items from our current color trend palette directly from the website.

Do you work with distributors?

Yes!  We’re happy to work with stocking distributors who can support the brand, and properly serve their client base.

 

Do you offer a trade program for designers and installers?

Our pricing programs provide incentives for larger volume purchases and repeat orders. 

What are lead times like?

-Wood wall and ceiling color trend palette items are shipped within 10 working days.   IMPORTANT SHIPLAP NOTICE:  Due to increased demand in the lumber market, lead times may be extended.  Please contact Customer Service at 574-780:6285 to discuss current lead times.

-Barn door normal lead times for manufacturing and finishing are 4-5 weeks.  Shipping times vary by destination but usually within 4-7 working days in addition to manufacturing time.

Turnaround time on custom made items is determined on a case-by-case basis, but we strive for industry fast turnaround. We love a challenge!

 

Is there an order minimum?
Planks in the color trend palette come in boxes of 35 sq. ft.  These items must be ordered in 35 sq ft boxes.

Shiplap or Tongue & Groove in the color trend pallette are offered in lots of 20 sq ft with a minimum order of 100 sq ft (5 lots = 100 sq ft ).

 

Is it possible to order a color sample?
Yes!  After receiving your samples, choose the product and finish you want, then place your order.  Your sample cost will be credited toward your order, making your samples free!  You can create your own sample pack with different finishes or duplicates of the same finish.  Browse samples here.

 

How do I calculate the number of square feet needed for my wall and ceiling project?


Each wall product is packaged in 35 Sq.Ft. boxes.  Here's how to figure out how many boxes you need.

The math is pretty simple for most rooms and walls.

 


1.  Measure the area to be covered in inches
2.  Multiply Width x Height
3.  Divide by 144 to convert to square feet
4.  Add 10% for expected waste
5.  Divide total by 35 and round to next whole number to determine number of boxes to order

 


Example:


 



1.  Wall 145 inches long x 96 inches high
2.  145 in. x 96 in. = 13,920
3.  Divide 13,920 ÷ 144 = 96.67 Square Feet
4.  Multiply by 1.10 and round up to the nearest whole number = 107 Square Feet
5.  Divid 107 Sq. Ft. ÷ 35 and round up to nearest whole number = 4 boxes

Order 4 boxes (35 square feet each)


 

How much waste should I allow for when ordering wall and ceiling planks?
10% for a standard rectanular shape.  15%-20% for triangular shapes.

 

Can I mix and match Color Trend Palette finishes in my wood wall and ceiling box?
Although we don't mix colors in each box, for a standard-sized project you can often achieve the same result by purchasing boxes of different colors and mixing them yourself.

 

Do you offer custom finishes for larger orders?
We’re wood and coatings specialists and we’d be happy to work with you on a custom or bespoke project.  Contact us  at 574-780-6285 or by message to request a custom consultation.

 

What methods of payment do you accept?
Credit card or PayPal for items ordered on the website.  Installers and Contractors can establish an ongoing account to track purchases. We do not extend in-house credit. Please contact us for details.

 

What are your payment terms?
All on-line orders require full payment at time of order.  For custom work, 50% payment is required with the order, and 50% prior to shipment.

 

SHIPPING

How much does it cost to ship?
Shipping is free of charge within the Contenental US, when shipped by common carrier. We are open to explore shipping options, if you desire, at additional expense. Please contact us if our standard shipping methods are not acceptable.
Do you ship internationally?
Yes. Contact us for shipping cost to your location.
What should I do if my material arrives damaged?
Take a photo of the damaged area and contact the shipping carrier immediately. We are not responsible for damaged goods that take place during shipping.
I will not be on-site for the delivery. Can I name a different receiver?
Yes. Give us the details when you place your order.
Will the delivery driver or dispatch call me to let me know when they will arrive?
Yes, this can be available upon request.
How do I unload my material on site? Do I need a forklift?
DIY plank shipments: All packaging can be handled by hand.
 
For some contractor shipments additional handling equipment may be required. Please contact us for information as it pertains to your particular shipment to make sure there are no receiving issues.

Barn door shipments:  Liftgate fees are not included but can be added to your order.  The door is delivered "curbside" and the customer is responsible for moving the door from that point. 
 
 
What is the return policy?
How are your online store purchases shipped?
Via common carrier.

WARRANTY

Do you offer a warranty?

SUSTAINABILITY

Where does your wood come from?
Our wood is sourced in the US within a 300 mile radius of our plant for our wood wall and ceiling items.
How is your facility eco-conscious?
Most of our process is automated for efficient use of materials and energy. We also have plant-wide implementation controlling our waste through recycling and reclaiming in all areas possible.
Why is wood eco-friendly?
The majority of our wood wall and ceiling product line uses fast-growing soft pine. Don’t take our word for it, research it! It’s a great fast growing, abundant resource that is easy to use and can be recycled in the future.
Are your products free from chemical and insect contamination?
AR uses only new wood for our wood wall and ceiling line that is free from lead, DDT, creosote, insecticides and pesticides.

FAQ



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